Frequently Asked Questions
Everything you need to know about your Kecks order.
How do I know which size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, some intimate apparel items may be final sale.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.
What materials do you use in your clothing?
At Kecks, we prioritize quality and comfort. Most of our products are crafted from premium cotton blends, moisture-wicking synthetics, and sustainable fabrics as specified in the product descriptions.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.